To assist customers in selecting the right two-wheeler based on their needs, provide an excellent buying experience, achieve sales targets, and build long-term customer relationships while representing the dealership and brand professionally.
Key Responsibilities
Welcome and engage walk-in customers in a courteous and qualified manner.
Understand customer requirements and recommend suitable two-wheeler models and accessories.
Explain product features, specifications, pricing, financing options, insurance, exchange offers, and ongoing promotions.
Conduct product demonstrations and test ride coordination.
Generate and convert sales leads through walk-ins, telecalling, digital enquiries, and field activities.
Maintain regular follow-ups with prospective customers until closure.
Coordinate with finance, insurance, registration,
and delivery teams to ensure a seamless customer experience.
Upsell accessories, extended warranty, and value-added services wherever applicable.
Maintain accurate customer information and update CRM systems regularly.
Participate in showroom events, promotional campaigns, roadshows, and local marketing activities.
Achieve monthly sales targets and other assigned Key Performance Indicators (KPIs).
Gather customer feedback and address concerns promptly, escalating issues when necessary.
Maintain high standards of showroom presentation and product display.