Customer Relationship Manager (Post Sales) | Shamshabad, HyderabadAbout the Role

Key Responsibilities
Manage post-sales customer relationships and ensure a seamless customer experience.
Coordinate with the Sales, Operations, Dispatch, Warehouse, Installation, and Accounts teams for timely order execution.
Provide customers with regular updates on order status, dispatch schedules, deliveries, and installation timelines.
Handle customer queries, complaints, and service requests professionally while ensuring timely resolution.
Maintain continuous follow-up with customers until successful order completion.
Maintain accurate customer records, order details, and CRM database.
Coordinate with architects, interior designers, contractors, vendors, and internal departments whenever required.
Prepare quotations, customer reports, MIS reports, and business updates as required.
Ensure all customer documentation and records are maintained accurately.
Build long-term customer relationships to encourage repeat business and referrals.




Deliver an outstanding post-sales customer experience.

Required Qualifications
Bachelor's degree in Business Administration, Commerce, Management, Marketing, or any related field.
MBA (Marketing/Sales/Business Management) is preferred.:
MBA (Sales/Marketing) Freshers with excellent communication skills are encouraged to apply.:
Prior experience in a showroom setting, preferably in Tiles, Natural Stones, Building Materials, Home Décor, Luxury Retail, Furniture, or Interior Products, will be an added advantage.:
Solid working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
Excellent verbal and written communication skills in English and Hindi are mandatory. Knowledge of Telugu will be an added advantage.
Prior experience in Post Sales, CRM, or showroom customer handling will be preferred.
Pleasant personality with a qualified and customer-centric attitude.
Strong coordination, follow-up, and

📌 Customer Relationship Manager Shamshabad
🏢 Celestile
📍 Shamshabad