This role will have the responsibility of providing hosting operations support for the APAC managed on-prem and cloud infrastructure. The role will manage a team of 4 located in India, Australia, and China. Cloud certifications and solid cloud experience is a must.
The APAC IT Infrastructure Manager responsibilities include:
Builds and maintains solid relationships, acting as a liaison between internal staff and the BU internal customers
Provides transparent communication on both a strategic and an operational level to BU and GBS personnel
Provides leadership to APAC Global Hosting personnel (both internal and third party) in the performance of operations and support to include configure, deploy, support and troubleshoot related responsibilities
Refines and approves Standard Operating Procedures (SOP’S) for traditional and cloud operations.
Provides input and builds out the service catalog to better meet business needs
Develops, shares, and leverages best practices across the Global Hosting organization
Monitors the effectiveness of the delivery of APAC Global Hosting services using metric based KPI’s and implements process revisions to drive continuous improvement.
Works with GBS peers and Divisions on annual Technology Planning Process (TPP), and divisional VSPs, GBS VSPs and budget
Assures It Operations Support services are reliable, productive, and resilient in response to business needs
Implements common ITIL/ITSM processes as defined by the ITSM Process management team
Facilitates a capacity planning process to align traditional and cloud capacity with Business Unit demand and identify consumption reduction opportunities to minimize costs.
Ensures Standard Operating Procedures and deployed configurations are consistent with security policies and high availability service level objectives.
Provides for accurate and complete configured item data within the appropriate tooling
Vendor and 3rd Party Supplier Engagement:
Interfaces wi