Job Description (JD) - PRO / GreeterKantilal JewellersPosition:
PRO (Public Relations Officer) / Greeter

Job Summary:
The PRO (Greeter) is responsible for welcoming customers into the showroom, creating a positive first impression, assisting with customer flow management, and ensuring a premium hospitality experience. The role requires excellent communication skills, presentable personality, and customer-centric behavior.

Key Responsibilities:Customer Greeting & Assistance
Welcome every customer warmly upon arrival.
Understand customer requirements and guide them to the respective sales executive or department.
Maintain qualified and courteous interaction with walk-in customers.
Offer refreshments to customers as per showroom standards.
Ensure VIP guests are attended properly.

Customer Experience Management
Maintain positive customer engagement throughout the visit.
Manage waiting customers politely and coordinate with floor staff.
Assist in handling customer queries and basic information about ongoing schemes/offers.




Ensure smooth customer movement inside the showroom.

Floor Coordination
Coordinate with sales staff for customer allocation.
Inform management about significant visitors or high-value customers.
Support showroom events, festive activities, and customer engagement programs.

Grooming & Presentation
Maintain excellent personal grooming and hygiene standards.
Ensure reception/waiting area remains clean and presentable.
Follow showroom etiquette and hospitality standards at all times.

Communication & Relationship Building
Build strong rapport with regular customers.
Handle customer concerns politely and escalate when required.
Maintain positive brand image of Kantilal Jewellers.

Required Skills:
Excellent communication skills (Gujarati, Hindi & basic English preferred)
Pleasant personality and professional appearance
Robust interpersonal and hospitality skills
Customer handling and coordination ability
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