As part of the global Citrix support team for Azure, XenDesktop and XenApp environments, you will:
Support the team globally across AMER, APAC and EMEA during the EMEA time zone.
Subject matter expertise across all areas of Citrix Service Delivery, including service management, incident, problem and change management, as well as playing a key role in ensuring the highest level of operational service delivery.
Regular reporting on availability & capacity status and action to progress any potential deficiencies.
Maintain a proactive approach to operational and service issues, with a focus on prevention rather than fix to ensure SLA's and service excellence are managed and maintained.
Upholding structured operations methodology for consistent global service delivery and security, aligned with enterprise standards.
Working with managed service providers and vendors to enhance end user experience and oversee performance governance.
Experience
5+ years of IT Infrastructure experience.
3+ years supporting enterprise Citrix XenDesktop and XenApp platforms.
Experience managing globally distributed larger settings.
Security, Compliance & Risk Management
Ensure compliance with enterprise security standards and regulatory requirements.
Manage vulnerability remediation, patch management, and security hardening initiatives.
Participate in audit reviews and risk assessments.
Incident, Problem & Change Management
Help to manage Major Incident response and service recovery activities.
Conduct root cause analysis and drives permanent corrective actions.
Participate in CAB reviews and change governance processes.
Improve operational resilience through automation and process optimiz
📌 Virtual Desktop Infrastructure Engineer Bengaluru
🏢 State Street
📍 Bengaluru
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