Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy advantages, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development prospects. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Partner with WFM and IT, putting customer experience at the forefront when managing through challenges. Know your tools. Build a Trusted Advisor Relationship
Work independently and have a strong business ownership, while serving as a resource to others
Take specific actions to collaborate and build trusting relationships with business partners and those we serve
Be a Trusted Advisor to WFM, team members and management as needed,



as well as being a resource to all Business Partners - A trusted advisor is someone who has exceptional, targeted knowledge in a particular industry; one you can expect to provide unbiased advice
Enable data-driven decisions that establish the WFM Tool team as a 'trusted advisor'
Plan and facilitate effective meetings, providing clear communication of tasks at hand and appropriate follow up to keep channels of communication open across stake holders
Adjust meetings as necessary to fit within the business schedule
Provide an agenda, as well as notes with appropriate action items after each meeting
Collaborate with all WFM functions to support WFM Tool unification efforts and streamlining services provided
Work with business partners to understand their general processes and workflow, using shadowing as an chance to strengthen our products and services
Perform ad hoc analysis to identify trends, patterns, and opport

📌 Business Process Analyst Hyderabad (India)
🏢 UnitedHealth Group
📍 India