Oracura is a up-to-date oral care brand committed to offering high-quality, science-backed dental products. Our mission is to make oral hygiene simple, effective, and accessible through innovation, education, and awareness.
Role Overview
Key Responsibilities
Resolve customer concerns promptly and provide suitable solutions
Assist customers with order tracking, returns, exchanges, and product-related information
Maintain accurate records of customer interactions and feedback
Coordinate with internal teams for timely issue resolution
Deliver excellent customer service and build positive customer relationships
Support daily customer support and operational activities
Eligibility Criteria
Graduate in any discipline
Good verbal and written communication skills
Basic knowledge of computers and MS Office
Robust interpersonal and problem-solving abilities
Preferred Skills
Prior experience in customer service or e-commerce support is an added advantage
Ability to manage multiple customer conversations efficiently
Positive, professional, and customer-focused attitude
Familiarity with CRM tools will be preferred
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages:
Cell phone reimbursement
Internet reimbursement
Provident Fund
Ability to commute/relocate:
Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)