Job Summary

H.S. Oberoi Buildtech Pvt. Ltd. is looking for an experienced Manager – CRM to manage customer relationships, post-sales activities, and the overall customer experience for real estate projects.

Key Responsibilities
- Manage the CRM team and ensure smooth handling of customer queries and grievances.
- Oversee post-sales activities including documentation, collections, possession, and customer coordination.
- Maintain accurate customer records and CRM data.
- Coordinate with Sales, Accounts, Legal, and Project teams for timely resolution of customer issues.
- Ensure timely communication with customers regarding payments, documentation, possession, and project updates.
- Handle escalated customer complaints and ensure effective resolution.
- Ensure compliance with RERA requirements and company policies.




- Prepare CRM reports, MIS, and management updates.
- Monitor team performance, TAT, customer satisfaction, and collection-related activities.

Requirements
- Graduate/MBA in Sales, Marketing, Business Administration, or related field.
- 9-10 years of experience in CRM, preferably in the real estate industry.
- Robust knowledge of real estate documentation, collections, possession, and RERA processes.
- Good communication, negotiation, leadership, and problem-solving skills.
- Experience in managing CRM teams and customer relationship processes.

Pay: ₹70,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Manager CRM (Gurugram)
🏢 HS Oberoi Buildtech
📍 Gurugram