Role & Responsibilities
- Attend incoming customer calls and understand their travel requirements.
- Handle walk-in customers professionally at the office.
- Explain tour packages, visa services, pricing, inclusions, and other travel-related services.
- Convert enquiries into confirmed bookings through proper follow-up.
- Make follow-up calls to interested customers and pending leads.
- Prepare and share quotations/packages with customers.
- Maintain accurate customer details, call updates, follow-up dates, and sales status in the CRM.
- Coordinate with internal visa, tour, operations, and accounts teams after booking.
- Assist customers with payment and booking confirmation.
- Handle customer questions and objections professionally.
- Achieve monthly individual sales and conversion targets.
- Maintain valuable customer relationships before handing confirmed bookings to the respective operations/service team.
Preferred Candidate Profile
- 03 years of experience in sales, telesales, customer service, travel sales, or a similar role.
- Freshers with good communication and sales ability can also apply.
- Good communication skills in Tamil and English. Additional languages are an advantage.
- Comfortable speaking with customers over phone and face-to-face.
- Confident in explaining products, pricing, and offers.
- Strong follow-up and customer-conversion skills.
- Basic computer knowledge and ability to use CRM/software.
- Good listening, negotiation, and interpersonal skills.
- Target-oriented and responsible for assigned leads.
- Should be comfortable working from the office and handling walk-in customers.
- Candidates with experience in travel agencies, tour packages, visas, hospitality, or tourism sales will be preferred.