Overview
At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering cutting-edge technical solutions that are transforming the ways businesses operate. Are you someone looking to grow your technical knowledge and expand your ability to interface with customers? If so, this role at a fast-paced, boutique IT firm may be for you. We will build upon your existing knowledge and provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond.
You will function as the face of the TurnPoint Technology Helpdesk team, including fielding calls and tickets, assigning tickets, working on tickets, and escalating tech issues as appropriate to managers. Monitor your own workflow and project tasks. Be accountable for accurately triaging customer issues, performing technical work, and thorough internal documentation through to successful resolution and closure. Be responsible for escalating key executive and tech issues appropriately to managers.

This is a remote position
Job Title: IT Technician
Reports to: Usha Nair, Program Manager
Shift Timings: 8 AM to 5 PM,



Pacific Time (U.S).
Location: Fully Remote

Required Infrastructure: This is a work-from-home role, and we require employees to have the following (at their expense)
Home (fixed) internet with an upload speed of at least 20Mbps
Either an iPhone capable of running the latest version of iOS or an Android device running either the current version of Android or the previous version of Android
A mobile data plan with voice, text, and data and hotspot functionality (as a backup to your fixed broadband).

Note: Experience with the following technologies is a bonus:
Windows 11+
Apple Operating Systems
Microsoft 365, including Microsoft Teams and Microsoft Outlook
Microsoft Azure
Windows Server
Asana
Airtable

Key Responsibilities

Technical & Customer Service Responsibilities: 90%
Triaging customer requests over email and phone
Dispatching tasks to colleagues
Scheduling work with customers

📌 IT Technician (Bengaluru)
🏢 TurnPoint
📍 Bengaluru