About Us:
Abssolute Homtel is a boutique hometel property in Aundh, Pune managed by Aivaan Hospitality LLP, offering a premium stay experience for business and leisure travelers. We're looking for a front-desk professional who can be the face of our property.
Role Summary:
Manage guest check-in/check-out, handle reservations and OTA bookings, resolve guest queries, and ensure a smooth, professional guest experience from arrival to departure.
Key Responsibilities:
- Handle check-in/check-out, ID verification, and billing accurately
- Manage bookings across OTAs (Booking.com, Agoda, MakeMyTrip) and walk-ins
- Respond promptly and professionally to guest requests, complaints, and special requirements
- Coordinate with housekeeping and maintenance for room readiness
- Maintain daily reports, occupancy records, and cash/UPI reconciliation
- Upsell services (late checkout, room upgrades) where applicable
Requirements (Must-Have — applications without these will not be considered):
- Minimum 1–2 years of experience in a hotel,
hometel, or serviced apartment front office role
- Good spoken and written English — you will be tested on this at the interview stage
- Working knowledge of PMS/booking software (any hotel software counts — training given on ours)
- Basic computer skills: MS Excel, email, WhatsApp Business
- Presentable, guest-facing demeanor and problem-solving attitude
- Willing to work in rotational shifts, including weekends
Preferred (Not Mandatory):
- Prior experience with Booking.com/Agoda extranet or channel managers
- Hospitality diploma/degree
- Hindi + Marathi + English fluency
Salary: ₹ 14,000 per month - ₹ 16,000 per month (Raise in salary based on work)
Location: Aundh, Pune (on-site)
EMail:
[email protected]
Pay: ₹14,000.00 - ₹16,000.00 per month
Perks:
- Food provided
Work Location: In person
📌 Front Desk Executive (Aundh)
🏢 Aivaan Hospitality
📍 Aundh