As the Service Manager with transition experience
- Strong ITSM process ownership (Incident, Problem, Change)
- Focus on service stability, availability, and SLA adherence
- Drive RCA and proactive issue prevention
- Emphasis on delivery excellence and service reliability
- Lead a motivated and skilled team of Business Analyst, Application Developers and Technical Architects
- Should be conversant with ITSM & Service Management frameworks
- Execute service transition (knowledge transfer, readiness, stabilization) ensuring smooth shift to steady state
- Manage operational readiness, risks, and coordination across build, vendor, and support teams during transition
- Ability to multitask in fast-paced environment
- Communication skills (written/oral)
- Willingness to travel
Ideally, youll also
- Certification in ITIL 4 foundation and higher levels, or Lean-Six Sigma certifications, or Prince2, or PMP from PMI
- Knowledgeable on Java, or .Net or SaaS products (Guidewire, Salesforce, SAP etc)
- Knowledgeable in cloud based products SAP, Azure/GCP/AWS cloud
- Perform an appropriate role in business development in terms of delivery management and transition and practice development.
- Supervise financial management of engagements to deliver value to clients and to the firm.
- Adoption recent outsourcing delivery models & trends.
- Deliver outsourcing programmes, demonstrate expert consulting skills and advanced level of industry expertise to support delivery to clients
- Demonstrate people management and an ability to lead outsourcing services assignments.
- People capability development and management for the practice.
- Should be willing to work in shifts and on-call support.
What we look for
- Demonstrated expertise in leading and growing mid-scale Managed Services engagements
- Strong experience in stakeholder management, ability in liaisoning, troubleshooting and problem-solving ski
📌 ITSM-Manager (Bengaluru)
🏢 EY
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.