Superhealth Hospital, Koramangala is looking for Patient Care Counsellors to join our team immediately.
If you are a graduate with excellent communication skills, empathy, robust coordination abilities, and a patient-first approach, we would like to hear from you.
About the Role
As a Patient Care Counsellor, you will act as a key link between consultants, patients, attenders, and hospital support teams, ensuring patients receive clear guidance, timely coordination, and a smooth healthcare experience after consultation.
Key Responsibilities
Post-Consultation Counselling
- Read and understand doctors’ prescriptions and clinical notes accurately.
- Explain prescribed procedures, diagnostics, and medication instructions to patients and attenders clearly and empathetically.
- Coordinate diagnostics, procedures, and IP admissions as advised by consultants.
- Document follow-up plans, procedures, and next-visit instructions.
Patient Coordination & Communication
- Address patient queries professionally and empathetically.
- Coordinate with the appropriate consultant or department whenever required.
- Ensure patients understand their next steps and follow-up timelines.
- Take ownership of patient follow-ups until closure.
Hospital Coordination & Operations
- Coordinate with various hospital departments to ensure a smooth patient journey.
- Work closely with consultants and internal teams to minimise patient waiting time.
- Maintain accurate documentation and ensure timely communication.
- Handle patient information with professionalism and confidentiality.
What We’re Looking For
- Graduate in any discipline.
- Strong verbal and written communication skills.
- Empathetic, confident, and patient-focused approach.
- Strong coordination, documentation, and follow-up skills.
- Comfortable working in a fast-paced hospital environment.
- Good un
📌 PATIENT CARE COUNSELLOR (Koramangala)
🏢 Superhealth Hospital
📍 Koramangala
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