Process Trainer E-commerce / Seller Support
Location: Pune
Work Mode: Work from Office
Working Days: 5.5 Days
Shift: Rotational Shifts
Transportation: Both-Side Cab Facility
Job Summary
We are looking for an experienced
Process Trainer E-commerce / Seller Support
to design, deliver, and manage training programs for new hires and existing employees supporting international e-commerce and seller support operations.
The ideal candidate will have strong hands-on knowledge of
Seller Support, Merchant/Seller Onboarding, Inventory Management, Order Management, and Issue Resolution
, along with proven experience in process training within an international BPO, e-commerce, or seller support environment.
The role will be responsible for ensuring that employees are effectively trained on processes, tools, client requirements, quality standards, SLAs, and operational benchmarks, while continuously identifying opportunities to improve training effectiveness and post-training performance..
Required Qualifications & Skills Education
- Bachelor's Degree / Any Graduate is mandatory.
Experience
- Minimum 2+ years of proven experience as a Process Trainer in an international BPO, Seller Support, E-commerce, or similar operations environment.
- Experience handling training for international processes is strongly preferred.
- Candidates should have relevant Process Trainer experience documented in their professional experience.
Process Knowledge
Robust knowledge of one or more of the following areas is required:
- Seller Support
- Merchant/Seller Onboarding
- Inventory Management
- Order Management
- Order/Transaction Issue Resolution
- E-commerce Operations
- Customer/Seller Query Resolution
- Process and Quality Compliance
Core Skills
- Excellent verbal and written English communication skills.
- Strong presentation and classroom facilitation skills.
- Excellent coaching and mentoring abilities.
- Strong interpersonal and stakeholder-management skills.
- Ability to simplify com