- Job Description: Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
- Works towards maximizing cash inflows & reducing bad debts.
- Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
- Timely updates of process changes in SOP’s
- Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Ensure fair methods are used to collect outstanding balance on the account Internal Candidates

Responsibilities: Collecting the outstanding receivables.

Resolving customer queries, need basis.

Handling Inbound and outbound calls

maintaining process quality parameters

Qualifications: Graduation.

📌 Sr Executive (Uttar Pradesh)
🏢 EXL Service
📍 Uttar Pradesh