Key Responsibilities
Act as the primary point of contact for clients and maintain solid, long-term relationships.
Understand client requirements and ensure seamless delivery of e-commerce services.
Coordinate with internal teams such as Marketplace Operations, Cataloging, Marketing, Content, and Finance to meet client expectations.
Conduct regular client meetings, reviews, and performance discussions.
Monitor client account performance and provide strategic recommendations for growth.
Address client concerns, escalations, and service-related issues in a timely manner.
Ensure high levels of customer satisfaction and retention.
Prepare and share performance reports, sales updates, and project status reports with clients.
Identify upselling and cross-selling prospects within existing accounts.
Track client feedback and work with relevant teams to improve service quality.
Maintain accurate records of client communications and account activities in CRM systems.
Support business development efforts by nurturing existing client relationships.
Pay: ₹25,000.00 - ₹40,000.00 per month
Advantages:
Paid sick time
Paid time off
Provident Fund