Key Responsibilities
Manage the daily operations of the clinic to ensure efficient workflow.
Welcome patients and provide a skilled, positive experience throughout their visit.
Understand patient requirements and guide them to suitable healthcare services based on their needs.
Build and maintain strong relationships with patients to encourage long-term engagement.
Coordinate appointment scheduling and follow-up activities.
Support the achievement of clinic performance goals through effective patient engagement.
Handle patient queries, concerns, and service-related issues promptly and professionally.
Maintain accurate patient records and ensure data confidentiality.
Collaborate with doctors and support staff to deliver a seamless patient experience.
Ensure adherence to company policies and operational procedures.
Prepare and maintain daily, weekly, and monthly reports as required.
Required Qualifications
Bachelor's degree in any discipline.
Minimum 1 year of experience in clinic management, healthcare, wellness, hospitality, retail, or customer relationship management.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Basic knowledge of MS Office and CRM software is an advantage.
Ability to work in a fast-paced environment and manage multiple responsibilities.
Preferred Experience
Skills Required
Patient Relationship Management
Customer Service
Team Coordination
Sales & Counselling
Communication Skills
Time Management
Problem Solving
Record Management
Job Details
Employment Type: Full-time
Work Schedule: Day Shift
Perks:
Provident Fund
Performance-based Incentives
Career Growth Opportunities
Work Location: On-site
Advantages:
Cell phone reimbursement
Health insurance
Paid time off
Provident Fund
Work Location: In person
Benefits:
Cell phone reimbursement
Health insurance
Paid time off
Provident Fund