Position: City Lead – Installation & Service
Operations
Location: Thane
Job Summary:
The City Lead – Service Operations will
oversee the installation, maintenance, and repair of HVAC systems within their
designated city. This role requires ensuring optimal performance, energy
efficiency, and customer satisfaction. The ideal candidate will have a strong
technical background in HVAC systems, leadership experience, and a commitment
to promoting sustainable cooling solutions.
Key Responsibilities:
- Team
Leadership: Supervise and mentor a team of HVAC technicians, providing
guidance, training, and performance evaluations.
- Service
Management: Oversee the installation, maintenance, and repair of HVAC
systems, ensuring compliance with company standards and safety protocols.
- Customer
Relations: Act as the primary point of contact for clients in the
city, addressing service inquiries, resolving issues promptly, and
ensuring high levels of customer satisfaction.
- Operational
Efficiency: Develop and implement strategies to improve service
delivery, reduce response times, and enhance operational efficiency.
- Quality
Assurance: Conduct regular inspections of HVAC installations and
maintenance work to ensure adherence to quality standards and identify
areas for improvement.
- Inventory
Management: Manage inventory levels of tools, equipment, and spare parts,
ensuring availability for timely service delivery.
- Reporting: Prepare and present regular reports on service operations, including
performance metrics, customer feedback,
and areas for improvement.
- Compliance: Ensure all operations comply with local regulations, industry standards,
and company policies.
Requirements
Qualifications:
- Education: Bachelor's degree in Electrical, Mechanical Engineering or a related
field. Relevant certifications are a plus.
- Experience: Minimum of 8 years of experience in service operations, with at least 2
years in a supervisory or leadership role.
- Technical
Skills: In -depth knowledge of HVAC systems, including installation,
maintenance, and troubleshooting is desirable. Familiarity with
IoT -enabled HVAC systems is an advantage.
- Leadership
Skills: Proven ability to lead and motivate a team, with strong
organizational and decision -making capabilities.
- Communication
Skills: Excellent verbal and written communication skills, with the
ability to interact effectively with clients and team members.
- Problem -Solving: Strong analytical and problem -solving skills, with a focus on proactive
issue resolution.
- Customer
Focus: Demonstrated commitment to delivering exceptional customer
service and maintaining positive client relationships. Willing to manage
a 24X7 operations.
Benefits
Benefits:
- Competitive
salary and performance -based incentives.
- Opportunities
for career development and career advancement.
- Comprehensive
health and wellness benefits.
- A
supportive and collaborative work environment committed to sustainability
and innovation.
📌 City Lead Installation & Service Operations (Mumbai)
🏢 Nameless
📍 Mumbai
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