Customer Satisfaction & Experience
- Ensure a high level of customer satisfaction at every customer touchpoint.
- Monitor customer feedback received through Maruti Suzuki surveys and internal feedback mechanisms.
- Analyse CSI/NPS performance and identify areas requiring improvement.
- Develop and implement action plans to improve customer satisfaction scores.
- Ensure proper customer communication during the service process and after vehicle delivery.
- Conduct customer follow-ups to understand satisfaction and identify unresolved concerns.

B. Complaint Management
- Handle customer complaints and escalations professionally and within the defined turnaround time.
- Coordinate with Service Advisors, Assistant Works Managers, Works Manager, Parts and Technical teams for speedy resolution.
- Identify the root cause of complaints and initiate corrective and preventive actions.

Job Types: Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience:
- total work: 3 years (Required)

Work Location: In person

📌 Customer Care Manager (Attingal)
🏢 POPULAR VEHICLES AND SERVICES
📍 Attingal