Requirements:
- Eligibility: BSc (Computers), BTech, MBA (IT), MSc (Science), or equivalent 2026 graduates
- Experience: 0-2 years
- Work Mode: Remote
- Shift: Night Shift | 7:00 PM 4:00 AM IST
- Internship Duration: 6 months
- Stipend: 12,000–15,000 per month
- Full-Time Prospect: Potential conversion based on performance and business requirements

Key Responsibilities
- Act as the first point of contact for client queries and support requests.
- Attend client calls, understand issues, and provide timely follow-up.
- Perform initial incident triage and assess priority and impact.
- Log, track, and resolve support tickets within defined SLAs.
- Coordinate with Product, Engineering, QA, and other teams for issue resolution.
- Escalate technical issues appropriately and ensure timely closure.
- Conduct basic product demonstrations for clients and stakeholders.




- Develop a strong understanding of the product, workflows, and healthcare IT processes.
- Maintain support documentation and identify recurring issues or customer pain points.

Skills & Qualifications
- Good verbal and written communication skills with a professional, customer-focused approach.
- Strong analytical and problem-solving abilities.
- Willingness and ability to work night shifts.
- Quick learner with an interest in Healthcare IT and software applications.
- Ability to manage multiple requests and meet SLA commitments.
- Good documentation skills and attention to detail.
- Ability to work effectively with clients and cross-functional teams.
- Knowledge of U.S. healthcare/healthcare IT workflows is an added advantage.

📌 Enthusiastic graduates To join our team asSupport Interns (Hyderabad)
🏢 Youngsoft
📍 Hyderabad