Senior QA Automation Engineer – Amazon Connect / Salesforce SCV / AWS GenAIJob Title

Senior QA Automation Engineer

Location

Noida, India

Experience

5+ Years

Notice Period

Immediate Joiners Preferred

Job Type

Full time

About the Role

Revolite is looking for an experienced Senior QA Automation Engineer to join our team and work on enterprise-grade cloud contact-center solutions. The ideal candidate will have strong hands-on experience in Amazon Connect, Salesforce Service Cloud Voice (SCV), API Testing, AWS services, and Generative AI testing.

You will be responsible for designing and executing comprehensive testing strategies across IVR, telephony, contact flows, CTI integrations, APIs, chat, Agent Assist, and GenAI-powered contact-center solutions.

Key Responsibilities
- Design, develop, and execute comprehensive test strategies, test plans, test cases, and test scenarios.
- Perform functional, integration, regression, system, end-to-end, and UAT testing.
- Test Amazon Connect features including IVR, Contact Flows, routing, queues, telephony, and self-service.




- Validate Salesforce Service Cloud Voice (SCV) and CTI integrations.
- Perform REST/SOAP API testing using Postman, SoapUI, REST-Assured, or similar tools.
- Test AWS-based solutions involving Lambda, DynamoDB, S3, Lex, and Contact Lens.
- Validate Amazon Q in Connect and Amazon Bedrock integrations and GenAI capabilities.
- Test Chat, Agent Assist, Generative AI responses, prompts, and AI-driven workflows.
- Analyze IVR flows, business requirements, functional specifications, and technical requirements.
- Prepare and manage test data required for IVR, API, contact-center, and GenAI testing.
- Identify, document, track, and validate defects through resolution.
- Collaborate with developers, architects, product owners, business analysts, and other QA engineers.
- Execute regression testing for new releases and enhancements.
- Ensure end-to-end quality across cloud contact-center applications and i

📌 Senior QA Automation Engineer (Noida)
🏢 Mukizh Fashions
📍 Noida