Position: Customer Service Associate (International Voice Process)
Salary: 4.5 LPA 5.5 LPA*
Shift: Night Shift
Working Days: 5 Working Days + 2 Rotational Offs
Transportation: Both-Side Cab/Transportation Provided

*Salary will be based on experience, communication skills, and interview performance.

** Must have excellent communication skills in English**

Who Can Apply?
- Any Graduate / UG candidates are eligible
- Age: Below 45 years
- BPO Experience: 100% weightage
- Non-BPO Experience: 50% weightage
- Excellent verbal/voice communication is a must

Key Responsibilities

As a Customer Service Associate, you will:
- Handle customer interactions with a polite, qualified, and positive approach




- Understand customer concerns and provide effective resolutions
- Escalate complex issues to the appropriate team whenever required
- Maintain accurate records of customer interactions using Amazon tools
- Respond to customer emails within defined timelines
- Consistently meet productivity, quality, and Average Handle Time (AHT) targets
- Follow company policies, processes, procedures, and available resources
- Identify recurring customer issues and share insights for process improvement
- Maintain a strong sense of urgency, ownership, and customer focus

📌 Customer Service Associate || International Voice Process || MNC BPO (Bengaluru)
🏢 Red Hibiscus Info Solutions
📍 Bengaluru