Role & responsibilities

1. Service Network Installation and Enablement
- Identify the right service providers required for installation engaging primarily for project support, ensuring alignment with the type of service needed
- Scout and appoint the right party/person for service delivery, ensuring they are well-equipped with material, skills, IT systems, and knowledge of Jaquar values
- Enable service providers through proper onboarding, training on processes, and supplying the necessary resources

2. Customer Delight Through Right Service
- Closely monitor service calls for project support activities, to ensure timely attendance, proper updates in the IT system, and customer satisfaction
- Ensure that customer service is executed without deviation from scheduled times and according to Jaquars standards

3. Service Network Management
- Manage the overall service network to ensure optimal delivery
- Ensure right size of workforce with the ASP
- Ensure work force is skilful to attend for the product segments assigned and the customer




- Conduct regular training sessions and on-the-job training (OJT) for service providers to maintain a high standard of product servicing
- Monitor spare stock levels, ensuring timely availability of materials and in-time submission of claims
- Ensure in-time clearance for service provider disengaged with Jaquar

4. Project Support
- Maintain disciplined and regular project interactions to gather insights on customer care support needs and provide feedback for continuous improvement
- Undertake in-time project customer care assistance for each defined stage and manage service camp activities post last customer care stage support and cyclic too
- Organize for warranty certificate for the project
- Brief recent project on customer care activities and access ways for the assistance required
- Ensure in-time spares support requisitioned from Customer Care
- Ensure reconciliation of material with dealer, project, service provider, branch for ma

📌 Area Service Incharge (Nagpur)
🏢 Jaquar Group
📍 Nagpur