Key Responsibilities
- Receive customers and understand their vehicle service requirements.
- Prepare accurate job cards and explain the required service/repair work to customers.
- Coordinate with technicians and the Service Advisor/Service Manager for timely completion of jobs.
- Provide regular updates to customers regarding service status and estimated delivery time.
- Explain repair estimates, additional work and service charges to customers and obtain approval where required.
- Ensure vehicles are serviced and repaired according to company/manufacturer standards.
- Conduct follow-up with customers after service to ensure satisfaction.
- Handle customer queries, complaints and service-related concerns professionally.
- Coordinate vehicle delivery after completion of service and ensure proper documentation.
- Promote periodic maintenance, accessories, service packages and other after-sales offerings.
- Maintain proper records of customer interactions, service jobs and follow-ups.
- Achieve assigned customer satisfaction, service and revenue targets.

Work Location: In person

📌 Service Manager (Kadapa)
🏢 Tirumala Automotives
📍 Kadapa