Job Description Process Expert
Job Title:
Process Expert HRO Employee Data Management

Location:
Bangalore

Experience:
3 6 Years

Language:
German B2/C1 mandatory

Shift:
11:30 AM 8:30 PM IST

Transportation:
Not provided Role Overview

We are looking for a
Process Expert HRO Employee Data Management
to support end-to-end
Hire-to-Retire (H2R) HR Operations
for a global client. The role will provide
Tier-1 HR Helpdesk support
, manage employee lifecycle transactions, and collaborate with global HR teams.

German language proficiency at B2/C1 level is mandatory
, along with experience in HR Shared Services and HR Operations.

Key Responsibilities 1. HR Helpdesk Tier 1 Support
- Handle employee queries related to Compensation, Benefits, Payroll, Learning & Development, Timekeeping, Recruiting, Performance Management, and Workday transactions.
- Provide voice and non-voice support in German and English.
- Manage and resolve HR service tickets within defined SLA and TAT.
- Handle high-touch employee cases related to payroll, perks, health and wellness,



and other HR services.
- Escalate complex issues to appropriate HR teams when required.

2. Hire-to-Retire (H2R) Operations
- Process employee lifecycle transactions in Workday HCM.
- Support new hire onboarding, employee data updates, document verification, and background verification activities.
- Manage employee changes such as personal data, job information, organizational changes, and other H2R transactions.
- Support offboarding and exit processes, including documentation and workflow completion.

3. Learning & Development Operations
- Support end-to-end Learning Administration processes.
- Coordinate with employees, HR teams, and external learning vendors.
- Support learning event administration, vendor coordination, invoicing, and related activities.
- Maintain accurate learning and employee records.

4. Employee Data Management & Quality
- Maintain high standards of data accuracy, confidentiality, and quality.

📌 Process Expert (Bengaluru)
🏢 VMC Soft Technologies
📍 Bengaluru