Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you

The chance
Global Support Services (GSS)
is a shared services unit supporting key functional teams across Harvard Business Publishing’s three business verticals—
Corporate Learning, Higher Education, and the HBR Group
—across global locations. GSS plays a critical role in supporting sales operations, client engagement, and delivering a high standard of back-end operational and administrative services.

Role Overview:
The
Sales Support Specialist
will take ownership of end-to-end operational processes for client accounts, working closely with sales teams and internal stakeholders. This role involves deeper involvement in
complex client support scenarios
, proactive issue resolution, and driving
process improvements
for greater efficiency and client satisfaction.





The specialist is expected to manage ongoing client needs—product setup, usage and revenue reporting, invoice/billing support, and enablement—while also helping to mentor junior associates, improve SOPs, and lead initiatives for operational excellence.

Key Responsibilities:
- Set up users (learners/faculty) for various learning products across business verticals.
- Manage complex client queries involving contracts, pricing models, order discrepancies, billing/invoice resolution, and credit processing.
- Ensure timely and accurate usage and revenue reporting by coordinating reminders, confirmations, and reconciliations with clients.
- Lead or support enablement sessions to ensure clients use HBP products effectively and get full value.
- Leverage AI tools in day-to-day operations to enhance productivity, streamline workflows, and minimize manual errors.
- Proactively identify process gaps and inefficiencies; collaborate with cross-functional t

📌 Sales Support Specialist (Gurugram)
🏢 Harvard Business Publishing
📍 Gurugram