Bachelors degree that is data or software engineering related and/or equivalent experience with SQL and other database related platforms.
C1 or C2 level English preferred
The Role
Working in a rapid-paced, innovative environment, the Customer Support Operations Specialist role will be the backbone of the Customer Success team, managing technical aspects of account support.
Responsibilities
- Perform account setup and configuration tasks through database updates and manual entry, ensuring accuracy and completeness
- Add and manage users, configuring appropriate access levels and job visibility permissions
- Create and maintain facility locations within the platform
- Upload and configure job descriptions, including the setup of initial job postings
- Enable and manage platform features using LaunchDarkly
- Register and configure phone numbers to support SMS and texting functionality
- Update and maintain screening questions and interview templates
- Create and manage website embed snippets that allow customers to display job postings on their websites
- Update customer company profiles, including adding and managing images and key company details
- Configure and manage select third-party integrations
- Write, update, and execute SQL scripts to perform bulk updates, including complex job description modifications
- Clean, structure, and prepare data for importing customers historical data into the platform
- Triage and resolve customer issues related to account setup, escalating to engineering or other teams when appropriate
- Export customer data upon request, following internal processes and guidelines
- Reactivate, transfer, or close customer accounts as requested
- Take ownership of assigned tasks, ensuring accurate tracking and updates within project management tools
- Collaborate cross-functionally with Customer Success, Engineeri
📌 Technical Operations Specialist (Chennai)
🏢 Viventium Technology
📍 Chennai
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