Must Have Skills/Project Experience/Certifications:
The ideal candidate shall possess 2- 4 years of deep content expertise around areas of customer service, contact center operations and field service management along with strong industry experience and positive analytical skills to be part of the Service Strategy, Design and Measurement practice.
Experience in strategy consulting from consulting firms, Big 4 firms, experience within the Service Excellence and customer experience departments across Insurance, Life Sciences, Telecommunication, Media & Technology, Banking preferable. Demonstrated understanding of the adoption of technology and its impact to future operating models and organizational structures preferable
Managing the pace and delivery of projects including coordination with key project stakeholders, reporting key findings and contributing to the wider business unit through business development, knowledge sharing and other activities
A strong foundation in delivering actionable, data-driven insights with good exposure on complex data sets, performing quantitative analysis and
Synthesizing and presenting insights and recommendations from data
Good to Have Skills/Project Experience/Certifications:
Exposure to working in non-India Geographies (preferably US) and/or interacting with global stakeholders
In addition to the core consulting and analytical skills, it is important that the candidate has post-masters experience in Customer Service domain :
Experience in one or more of the following areas: customer and agent journey mapping, service delivery model design, customer experience improvement, Net Promoter Score
📌 Service Strategy (Bengaluru)
🏢 Anlage Infotech
📍 Bengaluru
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