Position title: Business Analyst - Telecom Billing
Experience: 5–8 years
Budget:14 -16.5 LPA
Location: Thiruvananthapuram
Notice period: 15 days - Immediate joiner
Skill set: Telecom Billing Expertise, End -to -end U.S. telecom billing lifecycle management, Strong SQL knowledge, I & Automation Exposure, I/automation tools for billing validation, Client Handling, issue resolution, status reporting
Key Responsibilities:
â Execute and manage complete billing cycles for U.S. -based telecom clients.
â Perform detailed billing validations to ensure accuracy, compliance, and data integrity.
â Analyze billing data, identify discrepancies, and resolve issues in a timely manner.
â Collaborate with internal teams to ensure smooth billing operations and process
improvements.
â Support data extraction, reconciliation, and reporting activities as required.
â Directly interact with U.S. clients for requirement gathering, issue resolution,
clarifications, and status updates.
â Participate in client meetings, provide billing insights, and ensure adherence to SLAs
and KPIs.
â Work in overlapping U.S. business hours to ensure seamless communication and
support.
â Leverage AI -powered tools for data analysis, automation, reporting, anomaly detection,
and process optimisation
Required Skills & Qualifications:
â 5–8 years of hands -on experience in USA telecom billing operations.
â Solid understanding of telecom billing processes, revenue cycles, and billing life cycle
management.
â Working knowledge of databases and SQL for data analysis and validation.
â Experience with AI tools and platforms (such as generative AI tools, automation tools, or data analytics AI platforms) to enhance billing accuracy and efficiency.
â Strong analytical and problem -solving skills with high attention to detail.
â Excellent communication skills with proven experience handling U.S. client interactions.
â Ability to work during U.S. overlap hours.
â Bachelor’s degree in Business, Finance, Information Technology, Telecommunications,
or a related discipline.
â Preferred: Certifications in Telecom Billing, Business Analysis, or Data Analytics.
This role requires candidates who can work independently, manage multiple priorities, and ensure timely and accurate billing execution.