Branch Operations Executive (Patna)

Branch Operations Executive (Patna)

21 Aug
|
Nameless
|
Patna

21 Aug

Nameless

Patna

Job Title: - Branch Operations Executive - Shiv am Stock Broking Limited Role Overview:



About Shiv am Stock Broking Limited: Shiv am Stock Broking Limited, is an Authorized Regional Business Partner of Mire Asset Sharekhan.



Position: - Branch Operations Executive Location: -Patna Bihar



Key Responsibilities:



Call Monitoring: Listen to recorded
calls and evaluate performance



Complaint Analysis: Review of how
customer complaints are handled and resolved



Quality Scoring: Rate interactions
based on predefined criteria (tone, accuracy, resolution, etc.)



Feedback & Coaching: Provide
feedback to customer service for improvement



Compliance Checks:



Ensure employees follow legal and company guidelines



Reporting: Prepare audit reports and
highlight trends or recurring issues





Requirements

Required Skills:



Solid attention to detail



Good communication and listening
skills



Analytical thinking



Knowledge of QA (Quality Assurance)
processes



Familiarity with CRM or call -center
tools



Educational Qualification:



Minimum: - Graduate or above



Experience: - More than 1 year of experience in a similar role





Benefits

Salary Package & Other Benefits: -



Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC





📌 Branch Operations Executive (Patna)
🏢 Nameless
📍 Patna

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