We are looking for a dedicated and experienced Executive - CRM to oversee the development, implementation, and optimization of customer relationship management (CRM) strategies within our real estate business. The ideal candidate will be responsible for managing all aspects of interactions with developers / builders, ensuring a seamless customer experience, and driving customer satisfaction. They will work closely with sales, accounts, and customer service teams to create personalized engagement plans, automate communication workflows, and leverage data to enhance the customer journey.

Positions: CRM Executive / Officer

Job Location: Noida, Sector 90

Package: Fixed Salary (Upto 4 LPA or Negotiable)

Working Days: Monday to Saturday (6 Days)

Roles and Responsibilities
- Manage CRM data, ensuring accuracy and completeness of customer records.
- Coordinate with sales team to ensure timely booking validation in CRM and payment collection.
- Booking Login with required Booking Forms & Customer KYC in Builder Office.
- Prepare MIS reports using advanced Excel skills,



providing insights on post-sales performance and documentation compliance.
- Conduct regular follow-ups on outstanding payments with Sales Team and Customer KYC pertaining to documentation and their property booking.
- Call to the customer for KYC, Payment and other key details verification pertaining to property.
- Ensure adherence to company policies and procedures related to CRM management, records management, and documentation.
- Documentation and Compliance: Ensure accurate and thorough documentation of customer recovery cases. Monitor compliance with company policies, legal requirements, and industry standards.
- Stakeholder Communication: Assist in maintaining strong relationships with internal team and also with developers stakeholders. Contribute to effective communication with other departments as well.
- BBA and Payment follow-up with Developer RM's.
- Monitor and contribute to the overal

📌 CRM Executive (Noida)
🏢 Mores Techno
📍 Noida