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Job Description: Assistant Manager MIS & WFM Analytics

We are hiring a high-performing MIS & Analytics qualified (Assistant Manager level) with 5-10 years of experience, preferably in WFM/Operations Analytics, to drive data-led decision-making.

The role requires strong expertise in reporting automation, data modeling, dashboarding, and advanced analytics, along with the ability to convert complex datasets into actionable business insights that improve operational efficiency, forecasting accuracy, and financial outcomes.

Key Responsibilities

1. MIS Strategy, Reporting & Governance
- Design, develop, and standardize enterprise-level MIS reports, dashboards, and executive scorecards.
- Own and manage end-to-end reporting lifecycle ensuring:
- Data quality, accuracy, and consistency
- Timely delivery of insights
- Drive automation of recurring reports using Excel (Advanced), VBA, Power Query, and BI tools.
- Deliver daily/weekly/monthly performance packs for leadership including variance analysis.





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2. Advanced Data Analysis & Business Insights
- Perform deep-dive analysis on large datasets to identify trends, risks, and improvement opportunities.
- Provide data-driven recommendations to optimize:
- Capacity planning
- Scheduling efficiency
- Cost & productivity metrics
- Conduct root cause analysis (RCA) across key operational levers.
- Translate analytical findings into business narratives for leadership decision-making.

3. Workforce Management (WFM) Analytics
- Partner closely with WFM teams across:
- Forecasting & Capacity Planning
- Scheduling & Rostering
- Real-Time Operations (RTA)
- Track, analyze, and improve key KPIs:
- Service Level (SL)
- Average Handle Time (AHT)
- Occupancy & Utilization
- Shrinkage
- Forecast Accuracy
- Support scenario planning and what-if analysis for business demand fluctuations.

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📌 Assistant Manager _ MIS WFM (Gurugram)
🏢 NLB Services
📍 Gurugram