RoleDescription:

We are looking for a highly accountable and people-oriented Health Coach L2 to lead from the front in a quick-paced patient engagement environment.

This role goes beyond individual coaching it requires strong team handling capabilities, operational,Ownership, escalation management, and the ability to navigate high-pressure situations with empathy

and clarity.

The ideal candidate should be comfortable managing teams, handling critical patient

conversations,supporting and ensuring a consistently high-quality patient experience during night operations.

Responsibilities

Client Engagement & Health Guidance
- Initiate and maintain regular, personalized interactions with clients, understanding their unique health needs and challenges.
- Provide expert advice and support tailored to each client's specific health conditions and goals using a holistic and empathetic approach.
- Encourage and motivate clients to adhere to their health plans, overcome obstacles, and celebrate progress.
- Educate clients on health management strategies, lifestyle modifications,



and wellness practices to promote long-term improvement.
- Monitor and document client progress, adjusting plans as needed to ensure continued advancement toward health goals.

Leadership & People Management
- Lead, mentor, and guide Levels 01 health coaches, fostering professionalism, accountability, and collaboration.
- Build a positive team culture that emphasizes learning and continuous improvement. Crisis Management
- Assist clients in navigating and managing health crises, offering timely and effective support.
- Manage escalated or high-risk client cases with composure and sound judgment.
- Provide training to staff on crisis-handling protocols and ensure team readiness for urgentsituations.
- Take decisive action in time-sensitive scenarios while maintaining client trust and safety.

Client Experience & Quality Control
- Audit clientinteractions to ensure empathy, professionalism, and adhere

📌 International client relationship and escalations manager (Chennai)
🏢 Amura Health
📍 Chennai