Role & responsibilities
- Handle customer queries and complaints through chat.
- Provide accurate information related to bookings, services, pricing, and other customer concerns.
- Resolve customer issues within the defined TAT.
- Maintain a professional, polite, and empathetic tone while interacting with customers.
- Manage multiple chats simultaneously while maintaining service quality.
- Coordinate with internal teams for issue resolution.
- Escalate complex or unresolved issues to the relevant team.
- Maintain proper records of customer interactions.
- Meet defined productivity, quality, response time, and CSAT targets.
- Follow company SOPs and customer service guidelines.

Preferred candidate profile
- Solid written communication.
- Customer handling and conflict-resolution skills.
- Ability to work under pressure and manage high chat volumes.
- Quick learner with a proactive and solution-oriented approach.

📌 Chat Support Executive (Gurugram)
🏢 Spinny
📍 Gurugram