- Handle customer calls, enquiries, complaints, and service-related requests.
- Follow up with customers for service reminders, appointments, and pending requirements.
- Make outbound calls to existing and prospective customers.
- Maintain accurate customer records and update CRM systems regularly.
- Coordinate with Sales, Service, and Spare Parts teams to resolve customer concerns.
- Track customer feedback and ensure timely resolution of complaints.
- Conduct customer satisfaction calls after vehicle sales and service.
- Monitor customer follow-ups, missed appointments, and pending cases.
- Maintain daily and monthly CRM reports and follow-up records.
- Support customer retention and repeat-service initiatives.
- Identify customer concerns and escalate critical issues to the concerned manager.
- Ensure qualified communication and a positive customer experience.
- Assist in customer engagement activities, campaigns, and promotional activities.