Job Description

We are seeking an experienced and dynamic AVP of Professional Services to lead our growing Professional Services team

The ideal candidate will have a proven track record of successfully leading professional services functions in the SaaS industry

,ensuring our clients receive exceptional service and are set up for long-term success. This role will be pivotal in driving customer adoption, increasing retention, and delivering measurable value through expert-led service engagements

You will manage the delivery of high-quality services to our clients, which includes implementation, training, consulting, and strategic guidance. As the Director, you will collaborate closely with product, engineering, sales, and customer success teams to align client needs with the company’s strategic goals

What You Will Be Doin

g:
Leadership & Team Manageme
nt:Lead and develop a high-performing Qualified Services team, fostering a culture of excellen

ce,accountability, and continuous improveme
nt.Provide coaching, mentorship,



and career development to professional services leaders and project manage

rs.
Client Delivery & Succ
ess:Oversee the successful delivery of project implementations, and post-implementation services for clie
nts.Drive the adoption of the company's SaaS solution and ensure projects are completed on time, within budget, and to the highest standa

rds.
Strategic Planning & Process Improve
ment:Collaborate with internal teams (sales, Account management, product, and customer success) to shape the company’s service offerings and roa
dmap.Identify prospects for service automation, process efficiency, and innovation to improve service delivery and scalabi
lity.
Financial Mana
gementCustomer Advocacy & Collabo
rationReporting & M

etrics
Key Skills & Competen
cies :-Leadership & Team Management - Solid people management skills, with a proven experience of managing diversified teams/verticals globally, and also to lead, and

📌 Avp Professional Services Hisar
🏢 PHC Partners
📍 Hisar