- Communicate with clients through calls, WhatsApp, email, and other communication channels.
- Understand client requirements and provide appropriate information and assistance.
- Maintain regular and timely follow-ups with clients regarding their enquiries and requirements.
- Coordinate with internal teams to ensure client requests and requirements are handled smoothly.
- Keep track of ongoing enquiries, follow-ups, pending actions, and client status.
- Update sales trackers, dashboards, CRM, and internal reports accurately and on time.
- Maintain proper records of client conversations, follow-ups, requirements, and status updates.
- Ensure that no active enquiry or follow-up is missed.
- Handle client queries professionally and escalate issues to the relevant team whenever required.
- Assist interested clients throughout the process and support soft conversions/closures where applicable.
- Build and maintain positive relationships with clients through consistent communication and support.
- Follow the company's processes and ensure all required information and documentation is collected and updated.
- Coordinate with relevant departments to ensure a smooth client experience from enquiry to closure.
- Fluent in English and Hindi( Mandatory)