CUSTOMER SERVICE EXECUTIVE

Overview

Responsible for handling customer coordination, order processing, sample management, documentation, and support activities to ensure

smooth communication and timely service to customers.

Scope of Work
- Coordinate with customers regarding orders, dispatches, and routine inquiries
- Receive and process sample requests from customers and sales team
- Coordinate sample dispatch and maintain sample tracking records
- Process customer orders and maintain accurate records in the system
- Prepare quotations, proforma invoices, and other customer-related documents
- Coordinate with sales, dispatch, and accounts teams for smooth order execution
- Handle customer follow-ups for deliveries, pending orders, and payment status
- Maintain customer database and update records regularly
- Prepare basic MIS reports and customer service reports
- Ensure timely response to customer emails and calls
- Support management with documentation and operational coordination
- Maintain qualified communication with internal and external stakeholders
- Troubleshooting & suggestive actions, in coordination with reporting manager

📌 Customer Service Executive (New Delhi)
🏢 B R Specialities
📍 New Delhi