Roles and Responsibilities :
- The GCC Manager will serve as the central operational lead for the India-based Global Capability Center, overseeing a team of 5 to 10 professionals specializing in data management, system support, MS365 PowerApps, and SAP customizing.
- This role requires managing both on-site resources in Delhi and remote team members, ensuring day-to-day operations run efficiently and in alignment with global business objectives.
- A key responsibility of the GCC Manager is to act as a direct counterpart to the Global Excellence Team and global business process owners, participating in the full development lifecycle of system improvement initiatives—from concept and development to testing, implementation, and maintenance.
- The role will also coordinate closely with local implementation partners and ensure quality control of external developments in partnership with global stakeholders.
- In addition to overseeing operations, the GCC Manager will support local hiring, onboarding, and performance management in coordination with the local Managing Director,



ensuring talent is aligned with the organization’s long-term goals.
- The role includes supporting governance and compliance with local labor laws, corporate standards, and internal controls, as well as ensuring efficient vendor management and adherence to Service Level Agreements (SLAs).
- Strategically, the GCC Manager will support the implementation of scalable and cost-effective solutions while fostering process improvement and alignment across key global functions, including Sales, Supply Chain, Purchasing, Product Management, CRM, and E-Commerce.
- While this role does not involve budget ownership for large-scale software or projects, the Manager will oversee budgeting related to training and internal capability-building.
- This position also plays a supporting role in putting processes in place and maintaining them, rather than leading large transformation projects.
- A robust focus on time m

📌 GCC Manager (New Delhi)
🏢 WB India
📍 New Delhi