Job Purpose

Capability to manage and support Cisco Contact Center applications delivery with desired uptime. Expertise in Cisco Contact Center Solutions with component level depth on Cisco Components (Voice Gateway, Dialer, PG, ICM, Router, Logger, CVP, List Management, IVR management ,ACD, CRM Integration) Recording solution (NICE), Understanding on Database and CUIC Reporting, understanding on LCM and outbound Dialer.

Duties and Responsibilities

Working closly with Devops lead and help design on the convox silution with knowledge on the below.
- VoIP Infrastructure Design Maintenance:
oConfigure, deploy, and maintain Asterisk,FreeSWITCH and Kamailio-based systems.
oDesign scalable and reliable VoIP architectures to support business needs.
oImplement call routing, DID management, and trunk configurations.
- SIP Call Routing:
oDevelop and manage SIP-based call routing for internal and external communication.
oTroubleshoot SIP signalling issues using tools like Wireshark or sngrep.
oOptimize routing rules for least-cost routing (LCR) and high availability.




- Monitoring Performance Optimization:
oMonitor VoIP systems for performance, security, and uptime.
oConduct capacity planning and optimize system resources.
oImplement call quality monitoring tools (e.g., RTCP, QoS metrics).
- Collaboration Support:
oWork with cross-functional teams to integrate VoIP systems with CRM and other platforms.
oProvide Level 2/3 support for VoIP-related issues.
oTrain team members on VoIP best practices and system usage.
- Security Compliance:
oImplement VoIP security measures to prevent fraud and mitigate risks.
oEnsure compliance with industry standards and regulations (e.g., GDPR, HIPAA).
oConfigure firewalls and SBCs for secure SIP trunking.
- Database Messaging Integration:
oIntegrate VoIP systems with databases like MongoDB and PostgreSQL.
oLeverage Redis for caching and RabbitMQ for messaging queues.
oImplement effective data storage and retrieval mechanisms to support VoIP se

📌 Senior Tech Specialist (Pune)
🏢 Bajaj Finance
📍 Pune