- Handle customer queries and provide timely and effective resolutions through calls, emails, and other communication channels.
- Manage customer accounts and maintain robust, long-term relationships.
- Understand customer requirements and coordinate with internal teams for appropriate solutions.
- Handle escalations and ensure issues are resolved within defined timelines.
- Follow up with customers regarding pending requests, services, payments, or concerns.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Monitor customer satisfaction and identify opportunities to improve the customer experience.
- Prepare regular reports related to customer queries, complaints, and service performance.
- Support the team in achieving customer service and retention targets.
- Guide junior customer executives and assist them with complex customer issues.
- Identify opportunities for upselling/cross-selling wherever relevant.

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:
- Paid sick time
- Paid time off

Work Location: In person

📌 Senior Customer Care Executive (Gurugram)
🏢 Iklavya
📍 Gurugram