Role & responsibilities
- Manage and resolve incidents/service requests through ServiceNow or Jira.
- Provide L1/L2 support for Windows OS, Office 365, Outlook, VPN, and hardware issues.
- Monitor ticket queues and ensure SLA compliance.
- Perform user account management and password resets.
- Escalate complex issues to relevant teams and maintain documentation.
Preferred candidate profile
- 3-6 years of Service Desk/Desktop Support experience.
- Experience with ServiceNow or Jira ticketing tools.
- Solid knowledge of Windows 10/11 and Microsoft Office 365.
- Good knowledge of Active Directory and networking concepts.
- Good communication and customer support skills.
📌 Service Desk Engineer (Bengaluru)
🏢 Hexaware Technologies
📍 Bengaluru
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