THE ROLE

As a Barista at Bombay
Sweet Shop, you will play an essential role in providing a fantastic coffee
experience to our customers. You’ll be responsible for brewing the perfect cup
of coffee, serving specialty beverages, and sharing your passion for coffee
with guests. Your role will involve greeting customers, offering
recommendations, and ensuring that every customer leaves with a smile.

This role will report to
the Cafe Operations Manager and will be based across multiple locations
in Mumbai.

WHO YOU ARE

You are a friendly,
enthusiastic individual with a genuine love for coffee and exceptional customer
service. You have a positive, approachable attitude and enjoy engaging with
people. Whether you’re making a perfect espresso or educating customers on our
unique in-house blends, you take pride in delivering an unforgettable
experience.

YOUR TEAM

You’ll be part of the Barista
Team, working closely with other team members to ensure smooth operations
in a dynamic and vibrant cafe setting.

WHO YOU WILL REPORT TO

You’ll report directly
to the Cafe Operations Manager, collaborating with the broader cafe team
to ensure the seamless running of day-to-day operations.

YOU WILL BE RESPONSIBLE FOR

- Coffee Preparation: Prepare and
serve coffee, specialty beverages, and other drinks according to customer
preferences and company recipes.

- Customer Service: Greet
customers, provide product recommendations, and share information about
our in-house coffee blends.

- Coffee Equipment: Operate
coffee equipment, including espresso machines, grinders, and brewers,
while ensuring proper maintenance and cleanliness.





- Sales: Upsell additional items, such
as pastries or other beverages, to enhance the customer experience.

- POS Management: Handle cash
transactions, operate the POS system accurately, and ensure proper billing
and payments.

- Sanitation & Cleanliness: Maintain cleanliness and organization of the coffee station and service
area.

- Health & Safety: Follow food
handling and sanitation guidelines to ensure health and safety standards
are met.

- Team
Collaboration: Work closely with other team
members to ensure smooth operations and exceptional customer experiences.

SKILLS & EXPERIENCE

To excel in this role,
you’ll need:

- Minimum 2 years of experience as a Barista in a customer-facing environment.

- A strong knowledge of coffee, especially Indian
coffees, with a keen interest in global coffee trends.

- Experience in using restaurant software (POS,
checklists, and inventory systems).

- Fluency
in English and Hindi for effective communication with
customers and colleagues.

WHAT YOU’LL GET

- Learning Opportunities: Expand your coffee knowledge and skills in a dynamic, coffee-centric
environment.

- Team Culture: Be part of a vibrant and
supportive team that values collaboration and excellence.

- Growth Potential: Join a
company that’s scaling new heights with multiple locations across Mumbai
and beyond.

- Recognition: Contribute to the success of Bombay Sweet Shop, a part of Hunger Inc.’s
award-winning family of brands.

If you are passionate
about coffee, customer service, and creating memorable experiences, we’d love
to have you on our team!

📌 Barista (Mumbai)
🏢 Recognized
📍 Mumbai