Our Ownership Transfer Specialist plays a crucial role in driving customer satisfaction by ensuring a seamless and hassle-free ownership transfer experience. In a fun and quick-paced environment, this role involves interacting with customers through calls, emails, and chats to provide timely support and resolution.
What will you be doing?
- Connect with customers who raise requests for device ownership transfer
- Understand the customer’s journey and gather relevant details regarding the request
- Deliver a “wow” customer experience by ensuring requests are resolved within the defined TAT
- Identify opportunities and suggest strategies to reduce Ownership Transfer TAT based on customer feedback and journey insights
- Maintain up-to-date knowledge of the company’s current promotions, policies, and processes to consistently meet or exceed goals
📌 Associate - Ownership Transfer support (Bengaluru)
🏢 Important Group
📍 Bengaluru
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