Associate Director - Customer Success (Mumbai)

Associate Director - Customer Success (Mumbai)

21 Aug
|
Important Company of the Sector
|
Mumbai

21 Aug

Important Company of the Sector

Mumbai

We are seeking a dynamic and results -oriented Associate Director - Customer Success to join our team. A key, client -facing role that needs high energy and passion for growing business and making an impact
by building strong relationships with the clients, winning their trust, and position of influence by being
their consultant.




Manage our esteemed clients throughout the lifecycle starting from pre -launch to renewal by
maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work
environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the
bridge and the only source of information exchange between the client and the organization. Own
complete responsibility for the business by ensuring to Maintain client satisfaction through governance
meetings regularly.




Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client
retention year -on -year. Coordinate seamlessly with internal stakeholders for ensuring successful
execution and meeting client's expectations. Generating reports and sharing executive summaries
internally and externally based on business demand.




Position: Associate Director, Customer Success


Location: Mumbai


Reporting to: VP, Customer Success




A successful applicant:


A passion for establishing long -lasting, and trusting relationships, a sound ability to forecast the client's
needs, and the ability to encourage the client to upgrade their benefits.



Retain clients and ensure their
satisfaction.




Responsibilities:


• Lead a high -performing team that works collaboratively with other supporting team members


• Achieve quarterly goals and growth objectives defined under OKRs


• Coach your team in analyzing opportunities be the catalyst in business growth


• Mobilize and enable your team in solving problems for customers and help them achieve their
business objectives


• Collaborate cross -functionally with Sales, Marketing, Product, and Operations teams seamlessly to
achieve customer satisfaction






Requirements

• MBA degree or equivalent practical experience


• A mini. of 6 years of client -facing experience working in a SAAS Business Model/Health -tec


• A mini. of 2 years of experience in managing teams


• Experience in collaborating with cross -functional teams


• Engage with and influence leadership with excellent communication skills, analytical and problem solving skills




Benefits



About Company:






Join the fastest -growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID -19. We are at the intersection of health & insure -tech, targeting South East Asia's multi -billion -dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P; Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start -ups), Google for startups.



- Be part of a successful, high -growth B Series -funded startup with patented technology

- Work at the forefront of cutting -edge health -tech innovation

- Trusted by 1000+ companies across industries

- Agile startup culture with a flat hierarchy and a “fast fail, quick learn” approach

- Attractive compensation with lucrative performance -based incentives

- ESOPs and rapid career growth with opportunities for multiple promotions in a year

- 360 -degree appraisal process for holistic performance feedback

- Direct reporting to top management for high -impact exposure

- Comprehensive medical benefits, fitness -sponsored perks including Gym, Yoga, Zumba, and more




📌 Associate Director - Customer Success (Mumbai)
🏢 Important Company of the Sector
📍 Mumbai

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