VirtualTeam Finserv Private Limited is looking for motivated and result-oriented
Relationship Managers
for our
Middle East Debt Collection Process
.
The role involves managing customer accounts allocated by leading financial institutions, communicating with customers regarding overdue financial obligations, understanding their financial circumstances, and working towards suitable repayment, settlement, or resolution options within defined client and compliance guidelines.
Candidates with experience in
banking collections, credit cards, personal loans, auto loans, or other financial products
will be preferred.
Key Responsibilities
- Handle assigned
debt collection portfolios
.
- Contact customers through approved communication channels regarding overdue accounts.
- Understand the customer's financial situation and identify suitable repayment solutions.
- Negotiate
payment arrangements,
settlements and repayment plans
within approved guidelines.
- Follow up on
Promise to Pay (PTP), broken commitments and pending settlements
.
- Maintain qualified and respectful customer communication at all times.
- Update customer interactions, commitments and collection activity accurately in the system.
- Achieve assigned
collection, contactability and resolution targets
.
- Coordinate with Team Leaders, Managers and support teams for difficult or escalated accounts.
- Ensure adherence to
client policies, compliance requirements and quality standards
.
- Maintain confidentiality of customer and banking information.
Candidate Profile
- Good communication and negotiation skills.
- Confident in handling customer conversations and payment negotiations.
- Target-oriented with a strong focus on achieving results.
- Basic understanding of banking, loans, credit cards or financial products will be an advantag
📌 Relationship Manager – Debt Collection Process | Middle East (New Delhi)
🏢 VirtualTeam Finserv Private
📍 New Delhi
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