Role & responsibilities :
- Handle inbound and outbound customer calls, emails, and queries in a skilled and courteous manner.
- Provide accurate information regarding diagnostic tests, home collection services, reports, pricing, and laboratory locations.
- Assist patients and clients with appointment scheduling, report status updates, and service-related requests.
- Resolve customer complaints and concerns promptly while ensuring a positive customer experience.
- Coordinate with internal teams, laboratories, collection centers, and field staff to address customer requirements.
- Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system.
- Follow up on unresolved cases and ensure timely closure of customer issues.
- Support customer retention initiatives by delivering exceptional service standards.




- Identify recurring customer concerns and share insights with management for service improvement.
- Ensure adherence to company policies, quality standards, and service-level agreements.

Preferred candidate profile :
- Graduate in any discipline.
- 1 years of experience in customer support, customer service, call center, healthcare, diagnostics, or related industries.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficiency in MS Office and CRM applications.
- Ability to handle customer interactions with empathy, patience, and professionalism.
- Strong organizational and multitasking skills.

📌 Walk-in || Customer Support Executive (Chennai)
🏢 Neuberg Diagnostics.
📍 Chennai