Customer Service Executive

Location: Malad West, Mumbai (Work from Office)
Timing: 10:00 AM – 7:30 PM (1-hour break)
Experience: 1+ Years (Mandatory)

About the Role

We are looking for a Customer Service Executive who can be the friendly and reliable voice of our women's ethnic-wear brand. The candidate will handle customer queries, order-related concerns, returns, exchanges, and delivery issues across multiple channels for both Indian and international customers.

Key Responsibilities
- Handle customer queries through WhatsApp, email, Instagram, phone calls, and marketplace platforms.
- Assist customers with orders, tracking, cancellations, returns, exchanges, refunds, and delivery delays.
- Handle both domestic and international customer queries professionally.
- Coordinate with the warehouse, courier, logistics, and internal teams to resolve customer issues.
- Guide customers regarding product details, sizing, fabric, availability, care instructions, and order placement.
- Manage return and exchange requests and ensure timely closure.




- Follow up on pending customer complaints and ensure a positive customer experience.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Identify recurring customer concerns and share feedback with the relevant team.
- Handle customer concerns patiently while maintaining the brand's tone and service standards.

Requirements
- Minimum 2 years of experience in Customer Service/Customer Support; e-commerce or D2C experience preferred.
- Solid spoken and written English with good Hindi communication skills.
- Comfortable communicating with international customers.
- Excellent communication, patience, and problem-solving skills.
- Experience with WhatsApp Business, email, and MS Excel/Google Sheets.
- Familiarity with Shopify, Amazon Seller Central, or other e-commerce platforms will be an advantage.
- Candidates who have worked with fashion, apparel, e-commerce, or D2C brands will be preferred.

Why

📌 Customer Service Executive (Malad)
🏢 ks career partner
📍 Malad