Engagement

Contract / project-based (extendable; C2H considered)

Experience

5+ years preferred, incl. 3+ years hands-on ServiceNow

ABOUT CYWARDEN & THE ROLE

Cywarden, Inc. is a global cybersecurity and cloud services firm delivering advisory, implementation and managed operations for enterprise clients. Cyforte.ai, our agentic AI platform, automates and productizes that delivery — the patterns our SMEs design on engagements become the automation our clients run every day.

Hands-on ServiceNow SME serving as platform authority on client engagements across ITSM process design, configuration, integration and operational support. You will translate how the business actually works into ServiceNow configuration — and then build it. This is a delivery role: process conversation in the morning, script editor in the afternoon.

KEY RESPONSIBILITIES

Platform & Modules

▪ Act as SME-level authority on the ServiceNow platform and ITSM process domain.

▪ Configure and support Incident, Problem, Change, Request, Knowledge, Service Catalog and CMDB.

▪ Own CMDB health — CI class design,



CSDM alignment, identification and reconciliation, Discovery data quality.

Development & Integration

▪ Build Flow Designer flows, business rules, script includes, client scripts, UI policies and scheduled jobs.

▪ Develop integrations via REST/SOAP, IntegrationHub, MID Server, import sets and transform maps.

▪ Automate fulfilment and operations — assignment, approvals, notifications, SLA and orchestration.

Process & Advisory

▪ Support ITIL-aligned process design across incident, problem, change enablement and request fulfilment.

▪ Gather business and technical requirements and translate them into designs, stories and acceptance criteria.

▪ Build reporting, dashboards and Performance Analytics content for operational visibility.

Support & Enablement

▪ Troubleshoot platform, workflow, integration and data quality issues to root cause.

▪ Support integrations with enterprise application

📌 ServiceNow Subject Matter Expert (India)
🏢 Cywarden
📍 India