We are looking for an enthusiastic and confident Telecaller to join our team. The candidate will be responsible for making outbound calls, communicating with prospective customers/candidates, understanding their requirements, providing relevant information, and maintaining proper follow-up.
This is an excellent prospect for freshers and experienced candidates with good communication and interpersonal skills.
Key Responsibilities
- Make outbound calls to prospective customers/candidates from the provided database.
- Explain company services, products, or job opportunities clearly and professionally.
- Understand customer requirements and provide appropriate information.
- Follow up with leads through calls and messages.
- Maintain accurate records of calls, conversations, follow-ups, and outcomes.
- Generate and qualify leads based on defined requirements.
- Handle customer queries and resolve basic concerns professionally.
- Achieve daily and monthly calling and conversion targets.
- Coordinate with the sales/recruitment team for qualified leads.
- Maintain a positive and professional relationship with customers.
- Update customer information and call status in CRM/Excel.
- Provide regular reports on calling activities and lead progress.
Required Skills & Qualifications
- Minimum 12th Pass / Graduate in any discipline.
- Freshers can apply; prior telecalling, sales, customer service, or recruitment experience is an advantage.
- Excellent verbal communication skills.
- Good Hindi and English communication skills.
- Confident and pleasant telephone manner.
- Good listening and interpersonal skills.
- Ability to convince and influence customers professionally.
- Basic knowledge of MS Office / Excel.
- Ability to work with targets and deadlines.
- Strong follow-up and negotiation skills.
- Positive attitude and willingness to learn.